Privacy Policy

1. Introduction

LegalRetainers.com ("we," "our," or "us") operates a marketplace connecting law firms with pre-qualified, pre-signed legal cases. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our website or services.

2. Information We Collect

Information from Law Firms

When law firms register or use our services, we collect:

• Firm name, address, and contact details
• Attorney bar numbers and licensing information
• Practice area preferences and case criteria
• Payment and billing information
• Account login credentials

Information from Claimants

When individuals submit case information, we collect:

• Full name and contact information
• Details about their legal matter or injury
• Signed retainer agreements and consent forms
• Medical records or documentation (when voluntarily provided)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To match cases with appropriate law firms and facilitate case transfers
• Communication: To respond to inquiries, send service updates, and provide customer support
• Verification: To verify attorney licensing and firm credentials
• Compliance: To ensure TCPA compliance and maintain proper consent records
• Improvement: To analyze usage patterns and improve our services
• Security: To detect and prevent fraud, abuse, or unauthorized access

4. Information Sharing and Disclosure

We share information only in the following circumstances:

With Purchasing Law Firms

When a law firm purchases a case, they receive the claimant's contact information, case details, and signed retainer agreement. Each case is sold exclusively to one firm—we do not share the same claimant information with competing firms.

Service Providers

We may share information with trusted third-party service providers who assist with:

• Payment processing and fraud prevention
• Website hosting and data storage
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel
• Secure backup and disaster recovery procedures

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Active accounts: Data retained while the account remains active
• Completed cases: Case records retained for 7 years for legal compliance
• Consent records: TCPA consent documentation retained for 5 years
• Analytics data: Anonymized usage data may be retained indefinitely

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Do Not Sell: California residents may opt out of the "sale" of personal information

To exercise these rights, contact us at info@legalretainers.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@legalretainers.com
• Phone: 602-888-4809
• Mail: LegalRetainers.com, Privacy Team, 2345 E Thomas Rd Ste 100 #589, Phoenix , AZ 85016